Refund & Return Policy
We want you to love what you ordered. If something is not right, we are here to help.

Return Window

You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

Unworn and unwashed

Free of any stains, odors, or damage

With all original tags attached

Non-Returnable Items

The following items cannot be returned:

Gift cards

Items marked as final sale or clearance

How to Start a Return

To begin a return, please contact us at missomall@outlook.com with your order number and the reason for return. We will provide you with the return address and instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. In those cases, we will cover the return shipping.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Shipping fees are non-refundable.

Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or payment provider first. If you still need assistance, contact us at missomall@outlook.com.

Exchanges

If you need a different size or color, please return the original item and place a new order. We do not offer direct exchanges.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at missomall@outlook.com. Include your order number and a clear photo of the issue. We will resolve the problem as quickly as possible.

The missomall Team